Please take a moment to read our Shipping & Delivery Policy before placing your order. This document outlines how your handmade jewelry is prepared, shipped, and delivered, including details about handmade jewelry shipping costs and international shipping for jewelry.
Thank you for choosing JULS Art & School. Every handmade piece is meticulously crafted, prepared, and packaged to ensure it arrives at your doorstep safely and in excellent condition. Our Shipping & Delivery Policy provides a clear explanation of how your order is processed, shipped, and delivered. We encourage you to read this policy carefully before placing your order.
JULS Art & School currently offers international shipping for jewelry to customers in Greece, throughout Europe, and to most international destinations worldwide, wherever reliable postal or courier services are available. Our shipping and delivery policy ensures that we strive to reach as many customers as possible. However, we regret to inform you that we cannot ship to countries or territories where delivery is restricted or prohibited due to applicable laws, international sanctions, carrier restrictions, armed conflicts, or other circumstances that make safe and reliable delivery impossible. If you're uncertain about the handmade jewelry shipping costs or whether delivery is available to your location, please reach out to us before placing your order.
Every order is carefully prepared before shipment to ensure it arrives safely and in excellent condition. We understand that shipping and delivery policy is important to our customers, which is why we provide clear information. Ready-made products are usually processed and dispatched within 1–3 business days after full payment has been received. For custom-made jewelry and personalized items, which are individually handcrafted, production typically requires 5–20 business days. The timeframe depends on the complexity of the design, material availability, and our current workload. Larger or more complex custom projects may require additional time, and we will discuss and agree on the estimated production schedule with the customer before work begins. Additionally, please note that while we strive to minimize handmade jewelry shipping costs, processing time and shipping time are separate. Delivery begins only after your order has been completed and dispatched, including options for international shipping for jewelry.
Orders for our handmade jewelry are shipped using reliable postal and courier services. Depending on the destination, parcel size, and the most suitable delivery option, we may utilize national postal services, international courier companies, or other trusted delivery partners to ensure efficient international shipping for jewelry. The shipping carrier will be selected at the discretion of JULS Art & School to provide the most appropriate and reliable delivery service for each order, in accordance with our shipping and delivery policy. Express shipping may also be available upon request for selected destinations and could be subject to additional charges. All orders come with a tracking number, allowing you to monitor shipping costs effectively.
Shipping costs for handmade jewelry are calculated individually for each order. The final shipping cost is influenced by various factors, including the destination country, parcel size, weight, and the selected delivery service. Our shipping and delivery policy ensures that the applicable shipping cost will always be confirmed and agreed upon with the customer before finalizing the order. We offer free standard shipping for orders totaling €120 or more within Greece and the European Union. For international shipping for jewelry to destinations outside the European Union, shipping costs will be calculated individually and confirmed with the customer prior to order confirmation. If express shipping or other specialized delivery options are requested, additional charges may apply. We are dedicated to selecting the most reliable and cost-effective shipping option available for each destination.
Estimated delivery times vary depending on the destination country, the selected shipping service, and local postal operations. After your order has been dispatched, the shipping carrier takes over the delivery process, and the timing is beyond the direct control of JULS Art & School. While we strive to dispatch orders promptly and utilize reliable delivery services, we cannot guarantee exact delivery dates due to factors such as seasonal demand, customs procedures, public holidays, severe weather conditions, and other unforeseen circumstances that may affect shipping and delivery. If your order has not arrived within a reasonable period, please reach out to us, and we will gladly assist you. For those interested in our handmade jewelry, we recommend considering international shipping for jewelry gifts and placing your order well in advance of your required delivery date to allow ample time for both production and shipping costs.
All orders, including our handmade jewelry, are shipped with a tracking number. Once your order has been dispatched, you will receive your tracking information via the contact details provided during the ordering process. You can use your tracking number to monitor the progress of your shipment at any time. For international shipping for jewelry, please refer to our shipping and delivery policy. If you experience any issues with tracking or delivery, please contact JULS Art & School, and we will be happy to assist you.
Orders delivered outside the European Union may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping costs unless expressly stated otherwise. Customers are responsible for complying with the import regulations applicable in their own country, especially when considering international shipping for jewelry. If a shipment is refused due to unpaid customs duties, taxes, or import charges, any return shipping costs or other related expenses may be deducted from any refund where permitted by applicable law, as outlined in our shipping and delivery policy.
Although every order is carefully prepared for shipment and entrusted to reliable delivery partners, delays or other shipping issues may occasionally occur, including those related to handmade jewelry shipping costs. If your order has been significantly delayed, appears to be lost, or arrives visibly damaged, please contact JULS Art & School as soon as possible. For damaged parcels, we kindly ask customers to:
1. Inspect the parcel upon delivery whenever possible.
2. Take clear photographs of the packaging and the damaged item(s).
3. Contact us within 48 hours of receiving the parcel.
We will cooperate with the shipping carrier to investigate the matter and assist you throughout the claims process, in line with our shipping and delivery policy. If a shipment is confirmed as lost by the shipping carrier, JULS Art & School will work with the customer to reach a fair and appropriate solution as soon as reasonably possible. Depending on the circumstances, this may include a replacement, a refund, or another mutually agreed solution, subject to the outcome of the carrier’s investigation and applicable law. Additionally, international shipping for jewelry may come with unique considerations that we are here to help clarify.
Customers are responsible for providing a complete and accurate shipping address when placing an order for our handmade jewelry. If an incorrect or incomplete address is supplied, delivery may be delayed, returned to us, or even become impossible. Remember, if an order is returned due to an incorrect address provided by the customer, any additional shipping costs required to resend the parcel will be the customer’s responsibility. For those utilizing our international shipping for jewelry, it's crucial to verify your address. If you notice an error in your shipping address, please contact JULS Art & School immediately. We will make every reasonable effort to update your shipping information before your order has been dispatched, in accordance with our shipping and delivery policy.
If a parcel is returned to JULS Art & School due to delivery issues, refusal by the customer, unclaimed status, or an incorrect shipping address, we will reach out to the customer to discuss the available options. Any additional shipping costs associated with resending the parcel may be the responsibility of the customer, particularly with regard to handmade jewelry shipping costs. For our international shipping for jewelry, please be aware that where a refund is applicable under our Returns & Refund Policy, any non-refundable shipping costs, return shipping charges, or other reasonable expenses incurred may be deducted from the refund, as allowed by applicable law, in accordance with our shipping and delivery policy.
If you have any questions regarding our shipping and delivery policy or shipping costs for handmade jewelry, please do not hesitate to contact us. We are always happy to assist you and will do our best to answer your questions before and after your purchase, including inquiries about international shipping for jewelry. You can reach us through:
Our Contact Form
We look forward to creating something special for you and delivering it safely to its new home.
Thank you.
Every handmade piece begins with an idea and ends with a carefully prepared journey to its new home.
Thank you for supporting handmade craftsmanship and for placing your trust in JULS Art & School. We sincerely appreciate your support and look forward to creating something truly unique for you.