Please read this Shipping & Delivery Policy before placing your order. It explains how your order is prepared, shipped and delivered.
Thank you for choosing JULS Art & School.
Every handmade piece is carefully created, prepared and packaged to ensure it reaches you safely and in excellent condition.
This Shipping & Delivery Policy explains how your order is processed, shipped and delivered. Please read this policy carefully before placing your order.
JULS Art & School currently ships to customers in Greece, throughout Europe and to most international destinations worldwide where reliable postal or courier services are available.
Unfortunately, we are unable to ship to countries or territories where delivery is restricted or prohibited due to applicable laws, international sanctions, carrier restrictions, armed conflicts or other circumstances that make safe and reliable delivery impossible.
If you are unsure whether delivery is available to your location, please contact us before placing your order.
Every order is carefully prepared before shipment to ensure it arrives safely and in excellent condition.
Ready-made products are usually processed and dispatched within 1–3 business days after full payment has been received.
Custom-made jewellery and personalised items are individually handcrafted and typically require 5–20 business days for production, depending on the complexity of the design, material availability and our current workload.
More complex or large custom projects may require additional time. In such cases, the estimated production schedule will be discussed and agreed with the customer before work begins.
Please note that processing time and shipping time are separate. Delivery begins only after your order has been completed and dispatched.
Orders are shipped using reliable postal and courier services.
Depending on the destination, parcel size and the most suitable delivery option, we may use national postal services, international courier companies or other trusted delivery partners.
The shipping carrier will be selected at the discretion of JULS Art & School to provide the most appropriate and reliable delivery service for each order.
Express shipping may be available upon request for selected destinations and may be subject to additional charges.
All orders are shipped with a tracking number.
Shipping costs are calculated individually for each order.
The final shipping cost depends on several factors, including the destination country, parcel size, weight and the selected delivery service.
The applicable shipping cost will always be confirmed and agreed with the customer before the order is finalised.
Free standard shipping is available for orders with a total value of €120 or more delivered within Greece and European Union.
For destinations outside European Union, shipping costs will be calculated individually and confirmed with the customer before the order is confirmed.
If express shipping or other special delivery options are requested, additional charges may apply.
We are committed to selecting the most reliable and cost-effective shipping option available for each destination.
Estimated delivery times vary depending on the destination country, the selected shipping service and local postal operations.
Once your order has been dispatched, delivery is handled by the shipping carrier and delivery times are outside the direct control of JULS Art & School.
While we always aim to dispatch orders promptly and select reliable delivery services, we cannot guarantee exact delivery dates.
Seasonal demand, customs procedures, public holidays, severe weather conditions and other unforeseen circumstances may occasionally result in delivery delays.
If your order has not arrived within a reasonable period, please contact us and we will be happy to assist you.
For gifts and special occasions, we recommend placing your order well in advance of the required delivery date to allow sufficient time for production and shipping.
All orders are shipped with a tracking number.
Once your order has been dispatched, you will receive your tracking information using the contact details provided during the ordering process.
You can use your tracking number to monitor the progress of your shipment at any time.
If you experience any issues with tracking or delivery, please contact JULS Art & School, and we will be happy to assist you.
Orders delivered outside the European Union may be subject to customs duties, import taxes, VAT or other fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the purchase price or shipping costs unless expressly stated otherwise.
Customers are responsible for complying with the import regulations applicable in their own country.
If a shipment is refused because customs duties, taxes or import charges have not been paid, any return shipping costs or other related expenses may be deducted from any refund where permitted by applicable law.
Although every order is carefully prepared for shipment and entrusted to reliable delivery partners, delays or other shipping issues may occasionally occur.If your order has been significantly delayed, appears to be lost or arrives visibly damaged, please contact JULS Art & School as soon as possible.For damaged parcels, we kindly ask customers to:
We will cooperate with the shipping carrier to investigate the matter and assist you throughout the claims process.If a shipment is confirmed as lost by the shipping carrier, JULS Art & School will work with the customer to reach a fair and appropriate solution as soon as reasonably possible.Depending on the circumstances, this may include a replacement, a refund or another mutually agreed solution, subject to the outcome of the carrier’s investigation and applicable law.
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If an incorrect or incomplete address is provided, delivery may be delayed, returned to us or become impossible.
If an order is returned because of an incorrect address supplied by the customer, any additional shipping costs required to resend the parcel will be the responsibility of the customer.
If you notice an error in your shipping address, please contact JULS Art & School immediately. We will make every reasonable effort to update your shipping information before your order has been dispatched.
If a parcel is returned to JULS Art & School because it could not be delivered, was refused by the customer, remained unclaimed or was returned due to an incorrect shipping address, we will contact the customer to discuss the available options.
Any additional shipping costs associated with resending the parcel may be the responsibility of the customer.
Where a refund is applicable under our Returns & Refund Policy, any non-refundable shipping costs, return shipping charges or other reasonable expenses incurred may be deducted from the refund where permitted by applicable law.
If you have any questions regarding shipping or delivery, please do not hesitate to contact us.We are always happy to assist you and will do our best to answer your questions before and after your purchase.You can contact us through:
We look forward to creating something special for you and delivering it safely to its new home.
Thank you for supporting handmade craftsmanship and for placing your trust in JULS Art & School.We sincerely appreciate your support and look forward to creating something truly unique for you.