Welcome
Thank you for choosing JULS Art & School.
We take great pride in creating handmade jewellery and gifts with care, attention to detail, and high-quality materials. If you are not completely satisfied with your purchase, our refund policy explains when returns, exchanges, and refunds may be available. Please read this return policy carefully before requesting a return or exchange.
1. Returns
Ready-made products may be returned within 14 calendar days from the date of delivery.
To be eligible for a return, the item must:
- Be unused and unworn.
- Be returned in its original condition.
- Be returned in its original packaging.
- Show no signs of damage, alteration, or misuse.
Please contact our customer service at JULS Art & School before returning any item so that we can provide the appropriate return instructions.
Unless the return is due to our error or a confirmed manufacturing defect, customers are responsible for the cost of return shipping.
2. Non-Returnable Items
The following items cannot be returned:
- Custom-made jewellery.
- Personalised jewellery.
- Items created according to the customer’s individual specifications.
- Gift Cards.
- Final Sale items (where permitted by applicable law).
- Items that have been used, worn, or damaged after delivery.
- Items that have been altered or repaired by anyone other than JULS Art & School.
- Items returned without their original packaging where the packaging formed part of the product presentation or protection.
3. Refunds
Once your returned item has been received and inspected, we will notify you through our customer service channels whether your refund has been approved.
If approved, your refund will be processed within 14 calendar days after the returned item has been received and inspected.
Refunds will normally be issued using the same payment method employed for the original purchase unless another method has been mutually agreed. Original shipping costs are non-refundable unless the return results from an error made by JULS Art & School or a confirmed manufacturing defect.
4. Exchanges
Ready-made products may be exchanged within 14 calendar days from the date of delivery.
To qualify for an exchange, the item must:
- Be unused.
- Be unworn.
- Be returned in its original condition.
- Be returned in its original packaging.
Custom-made and personalised jewellery cannot be exchanged. Products may only be exchanged for another item of the same value or a higher value. If the replacement item has a higher price, the customer must pay the price difference before shipment. Exchanges for products of a lower value are not available. Replacement items will be dispatched after the original item has been received and inspected. Customers are responsible for return shipping costs unless the exchange is required due to an error made by JULS Art & School or confirmed manufacturing defect.
5. Manufacturing Defects
If you believe your jewellery has a manufacturing defect, please contact us within the applicable warranty period and provide photographs along with a description of the issue. If a manufacturing defect is confirmed, JULS Art & School will, at its discretion:
- Repair the item.
- Replace the item with the same or a comparable product.
- Issue a refund if repair or replacement is not reasonably possible.
In such cases, return shipping costs will be covered by JULS Art & School.
6. Warranty Repairs
Our jewellery is covered by a 6-month limited warranty against manufacturing defects. This warranty does not cover normal wear and tear, accidental damage, misuse, improper storage, exposure to water, perfumes, cosmetics, or chemicals, and damage resulting from failure to follow our Jewellery Care recommendations. Repairs or modifications carried out by anyone other than JULS Art & School are also excluded. If a manufacturing defect has been successfully repaired under warranty, the warranty obligation shall be considered fulfilled, and no refund will be due solely based on the repaired defect.
7. Lost or Refused Returns
If a returned parcel is lost during return shipping, responsibility remains with the shipping carrier selected by the customer until the parcel has been successfully delivered to JULS Art & School. We strongly recommend using a tracked shipping service when returning any item. If a customer refuses delivery of an order without prior agreement with JULS Art & School, any refund may be reduced by the original shipping costs, return shipping costs, customs charges (if applicable), and any additional fees charged by the shipping carrier.
8. Contact Us
If you have any questions regarding our refund policy or return policy, or if you need assistance, please do not hesitate to contact our customer service team. We are always happy to assist you and will do our best to resolve any concerns as quickly as possible.
You can contact us through:
- Our Contact Form
Thank you for supporting handmade craftsmanship and for choosing JULS Art & School.